- Elevator Pitch (The Dissociative Moment)
On the day that Michael accessed Craigâs video online, he was sitting in the cafeteria at Berlinâs National Library, working on a new exhibition review. A bowl of potato soup sat in front of him, on the rectangular plastic tray, along with several packages of salt and pepper. When Michael had first started eating at the library cafeteria one year ago, heâd had it in his head that German food was flavourless. So every day, heâd stir a handful of salt and paper into the mushy soup. Eventually Michaelâs lips and tongue had started hurting. The extra salt sucked the moisture form his mouth, and inflicted hundreds of tiny incisions in its soft pink tissue.
As Michael stirred, he opened the Youtube video of Craigâs lecture. Craig, the man on screen, aged about forty-five, makes his living as a motivational speaker, and career coach. He wears the haircut of a boy groping for maturity. His hair is sandy brown and short, and at the front rises into a little wave, which breaks over his pink forehead. This cowlick is almost certainly reinforced with gel or wax. And it sends a message: Craig might have just rolled out of bed. But donât worry, heâs in control even when heâs not.
This man-child knows how to sell himself, Michael thought, as he watched Craig speak. At least, Craig knows how to show you how to sell yourself. Thatâs why he gets paid the big bucks. Today Craig is speaking to a lecture hall of music students at a small university in the United States. Heâs telling the students about The Art of the Elevator Pitch.
Craigâs wordâs command attention because they are very charming (as he notices this Michael thinks suddenly of murder, but knows it is unlikely that Craig has done such a thing). Once in a while, the lecture veers unexpectedly off course. But even these brushes with failure seem like part of the show. Because you never really doubt that Craig will steer his words â his own pitch â back on track. A self-deprecating quip is all it takes to regain the audience.
But there is another reason, Michael notices, that Craigâs words command attention. Namely, there is absolutely nothing else about Craig that could distract from them. Sure heâs handsome-ish. But heâs also basically forgettable. Just like his off the rack navy blazer, sky blue dress shirt, khaki slacks, silver watch, and wedding ring. Michael tries to imagine Craig becoming uncomfortable in any environment and canât. Thatâs confidence boy. At the same time, itâs hard to imagine Craig actually being in any environment, including this lecture theatre. As convincing as he is, the truth is that heâs not here at all. His smoothness â inclusive of his exquisite awkwardnessâ is finely polished nothingness. Like a pasty smiling ghost.
At first, Michael figured Craig for an idiot. Or not an idiot exactly but at least a two-bit snake-oil peddler. That was, until he noticed himself listening a little too closely; taking a little too seriously Craigâs wisdom on how to deliver the pitch, sell the idea, cast the spell.
Parallel processes were running in Michaelâs brain. There was the part of his mind that thinks it knows that this guy Craig is a deceitful bullshit artist. But then just beneath that layer of thinking was another. In this slightly hidden layer, Michael had begun notating Craigâs points, logging little tips about how to sell his own ideas: articles about art, exhibition reviews, ideas for interviews and books. âShit,â Michael said to himself almost involuntarily. âThatâs a pretty good idea. Maybe I could use that. I know I could use that.â
The trick was to be confident but not aggravatingly so. That was the balance in which success hung. Thatâs how you get the job done. Thatâs how the pitch lands.
When Michael became conscious of his doubled perception of Craig, the realization came as a bit of a shock. But only a bit. This thing about the brain doing multiple, seemingly contradictory jobs at once, had become routine. And anyway this guy Craig was clearly on to something. It didnât really matter if his advice worked. The point was that he was the one up there dispensing it.
. . .
At one point, about ten minutes into his presentation, Craig begins illustrating a particularly important point. He does so by recalling a conversation with a Business student, who presumably attended a previous version of this same motivational talk.
âSo I was talking with an MBA student,â Craig says to the music students in front of him. âAnd I said: so, tell me a little bit about yourself. What is your greatest accomplishment?â
This is important information to include in any pitch, especially an elevator pitch. Craig tells this to the attentively watching students, before returning to his anecdote about the business student. His magic emanates from masterful incongruity; the transitions between his telling of the story and his engagement with the present audience are at once sharply annunciated and impossibly smooth. There is no space for interruption or confusion. The information flows from his mouth like a daisy chain.
âSo I said whatâs your most meaningful accomplishment and the business student indecisively says âweellllâŚââ
Here Craig pauses, emphasizing the business studentâs moment of indecision. Whereas the business student delayed his answer because of anxious nerves, Craig delays because he understands the power of languageâs negative space. He wields it like a conductorâs wand.
ââŚI graduated in three yearsâ says the student finally to Craig.
To which Craig replies âMe too!â Craigâs fingers are splayed lightly across his chest, conveying surprise and pleasure at this moment of sympathy between him and the business student.
âMe too,â he repeats. âMe too!â But the moment of mutual identification is only a foil. Craig has an ulterior motive. And this is where his lecture gets deceptively vicious. He wants to underline the banality of the business studentâs accomplishment. In this way, he will push and inspire the students to find more effective language with which to make their âaccomplishment more meaningful to the listener.â And so Craig replies to the business studentâs boast:
âSo what?â
The two words are a punch in a silk glove. With words, Craig has moved like a boxer, baiting the student with a feinted moment of sympathy before delivering a crashing right cross. You can almost see the business studentâs sweat glands opening, their face going red. This is tough love. But in the end, it will make the pitch better, stronger, more convincing. In the end, it will sharpen the studentâs confidence, take the edge off their nerves, numb them. So Craig punches again. He repeats the two words:
âSo what?â
At this point, Craig turns his palms to the sky and flares them out at his sides like a cheeky bird. The tremendous force of his condescension is delivered smooth like physical comedy. Repeating the âso what?â Craig focuses on the letter âaâ. Almost involuntarily he stretches that letter out. By way of this slight adjustment of a vowel, the question becomes playfully snarky, and the punches land harder.
âSo whaaaat? So whaaaat?â
With that, Craig turns back to his real-life audience, the music students. For all intents and purposes, they have become equivalent to the business students who Craig usually speaks to.
Michael watches. On the one hand, heâs revolted by smarmy Craig. On the other hand, heâs captivated by the certainty on display. These two hands, his simultaneous repulsion and attraction, work together whether he likes it or not. The students on the screen were learning how to sink the hook, how to deliver the pitch. And so was he. At that moment he thought again, as he had years ago in Vancouver, about publishing a book consisting solely of his pitches, big and thick like the yellow pages.